Smart Assist is a customer portal where customers can raise their concern as a ticket and can track in real time. 1. Admins can add n number of staff and n number of customers and also can track individuals status with respect to multiple reports. 2. Staff can easily call customers via app 3. Customer can raise ticket and view current status of ticket in live 4. Customer will be notified by operators about any shutdowns or any news with respect to internet connection