Proactivanet is an IT service management solution fully aligned with ITIL® best practices and the ISO 20000 standard. In this application, support technicians can easily manage and resolve incidents and requests reported to the IT department and end users can quickly and easily report a new incident or request and be informed at all times of the status of their ticket. It also offers a high level of customization to adapt to the specific needs of each organization: custom fields, workflow mana