PERFORMANCE --- Companion helps put your reader in the right mode. For apps that support high performance scanning, app mode is faster, more accurate, and easier to use. For all other apps, basic keyboard is compatible with most apps. SUPPORT --- Contact support to troubleshoot an issue or view solutions to common problems to resolve it yourself PROTECTION --- SocketCare protects more than just your reader, it protects your productivity. If your reader is damaged or broken, faster turnaround