Introduction: Malleswaram Sahaaya (Help) is an easy and user friendly citizen centric Public Grievance redressal interface. Sahaaya helps citizens voice their grievance to the concerned departments for further action. Sahaaya helps citizens monitor the status of a complaint /request. Sahaaya provides transparency in the entire process. Malleswaram Sahaaya helps the citizen in placing a request or complaint and monitors the progress of the complaint. Why Malleswaram Sahaaya: Have you ever had