Atos OneContact 2.0 is a unified help desk solution with contact management. Designed for end users, it provides access to on-the-spot customer support at their fingertips with multiple communication channels; chat, voice, callback, ticketing and email anytime, anywhere and on any device. Atos OneContact 2.0 has been designed to support different locations and languages. Atos OneContact 2.0 is proactive in providing up-to-date and relevant information to the user, such as news, outages and mai