Remotech is an app by Henkel to address the technical customer queries from the remotely by enriching the user knowledge at the same time. The app provides troubleshooting insights for various commonly occurred issues. In addition, with the troubleshooting guide, when a particular defect could not be address, the user also has an option to log a ticket to be seen by Henkel technical customer service experts to quickly step in to resolve the cases with pictures, videos, as may be applicable. Furt