XERA is the ESS Robot Assistant for IOCL employees, a seed sown in the wake of Artificial Intelligence which answers queries related to ESS services.

XERA at present extends support to the ESS related queries like –
1. user access issue
2. tracking the status of pending claim
3. agent is missing in ESS
4. issues in filling travel expense
5. print out issues in ESS
6. leave balance
7. GH/RH/holidays in any month
8. whether XXXXXX hospital is nominated or not
9. off cycle details,

Lot More Features like KYPC, furniture or PC or mobile balance, requests pending in inbox for approval, buyback eligibility, error message appearing in ESS, general FAQs related to ESS. X-ERA will appreciate your useful feedback and suggestions.