Key features of the Eclipse UC application’s interface are: - Integrated VoiP softphone with end-to-end encryption and switch to GSM* - GSM Switch when IP network connectivity is poor (WiFi or mobile data)* - Instant notifications and instant messaging for users* - Unified Communications history (chat, voicemails, calls)* - Unified contacts (personal, corporate)* - Real time user and telephony presence state* - CCaaS inbuilt Agent and Supervisor interface** * Note: Requires an Eclipse UC lice