The portal offers the citizen a set of services including:

Submitting an application: identifying the organization involved and the introduction of personal information and the necessary data relating to the nature of the request.
To follow a request and to communicate with the administration: this operation requires the number of the request and the electronic address of the complainant to reach the space of follow-up of a complaint which makes it possible to consult the progress of its treatment . This space also allows the sending of a message to the administration concerned and the attachment of new attachments that can strengthen the content of the complaint.