This service allows all children to have an anonymous telephone conversation with a specialized consultant when they need help and want to talk to someone. During the conversation, the consultant provides the caller with relevant information and initial emotional and psychological support. The hotline is usually used to provide advice on complex, controversial issues. These include topics that can be difficult to discuss in a personal (face-to-face) conversation: interpersonal and sexual relationships, stigma, drug use, and crime.

The Children's Hotline takes children and their protection as its main principle and provides them with links to emergency and long-term care. The Children's Hotline provides free communication throughout the day, mainly with children and anyone in difficult situations, and provides the necessary emotional and psychological assistance. This service allows children and young people to express and express their views on issues that directly affect them. The Children's Hotline is based on the right of children and young people to clarify their concerns.