Field Service Management is designed to be used by the Agents, Field Engineers, and by the Field Team Leads/Vendor Managers of Total IT Global only. It is a role-aware app that provides contextual process automation based on the user's role as a Field Engineer, or a Vendor.

The key to an effective field team is being responsive to the right customers, and the right time. Field Service Management helps keep your whole team on task including the agents as well as the field engineers by work schedule based on engineers’ location to ensure the fastest service delivery. It empowers the end-user with the flexibility to modify the bookings themselves and reschedule the engineer visit as per their convenience, hence promoting self-help within the gamut of onsite support services. This application is provided within an enterprise to field engineers thus empowering them with mobility, flexibility and self-help within onsite support services. The application is implemented with realtime on-field engineers availability visible through mobile view access to the Field Managers / Lead users for making all onsite visit bookings seamless.