Field Service Management is designed to be used by the Agents, Field Engineers, and by the Field Team Leads/Vendor Managers of Total IT Global only. It is a role-aware app that provides contextual process automation based on the user's role as a Field Engineer, or a Vendor. The key to an effective field team is being responsive to the right customers, and the right time. Field Service Management helps keep your whole team on task including the agents as well as the field engineers by work sched