Scope of Citizen Services App • Facilitates Chennai citizens to support GCTP • Acts as a platform for citizens to click pictures, shoot videos on any road-side incidents and to upload the same • To notify such incidents to GCTP for immediate & corrective action • Supports digital payments for penalty clauses How does it empower GCTP • 24 x 7 Public Service • Understand Public Complaints & Suggestion / Offence • To take corrective actions depending on Grief and suggestions • Assign Ticket