Note: you must also have our app installed in your Jira instance or this app will not work. Provide stellar customer service: cut delays with streamlined communication between clients and service desk agents. • Customers can create requests, comment, upload images • Agents manage queues, SLAs, client requests • Look up knowledge base articles Agents and customers will never miss critical Jira Service Management issue updates: whether in a meeting, on vacation or away from the computer - Jir