Local Self Government Department, Government of Kerala implements a comprehensive online grievance monitoring and redressal system. A grievance redressal cell ‘For the People’ has since been formed in LSGD with the aim to make the local self government institutions corruption free and more efficient. Information related to Local Self Government institutions regarding nepotism, undue delay in getting services or corruption charges against officials can be uploaded with necessary evidence (including image, audio, video clippings). This mobile app facilitates citizen to submit their complaints.
Two types of grievances addressed through this portal: complaints related to various services sought from Local Self Government and corruption charges against officials.
Aadhaar number is required while applying, for online verification.
Application Status can be searched online
Provision to provide Feedback on handling the complaints by the department

Participating departments are: Panchayat, Urban Affairs, Rural development, Town and Country planning and LSGD Engineering wing.

‘For the People” portal has been designed and developed by the National Informatics Centre (NIC). Project is being implemented by the Local Self Government Department and Kerala State IT Mission.