BESCOM with an intention to successfully establish a relationship with consumers has created a Virtual Relationship Manager in the form of Mobile App. The Mobile App – BESCOM Mithra offers following features for both consumers as well as its employees. Consumers faced: > Generic information about BESCOM (Tariff, Policies, schemes, offices etc..) > Information on scheduled and unscheduled power outages > Registration to 1 or More accounts/installations > Consumption, Billing and Payment histor